If you are not sure which equipment to choose, our team is willing to recommend or customize for you according to your production condition and budget. During the consulting process, they may ask many questions to better understand your condition, including: workshop area, production capacity requirements, product shape, accuracy requirements (weight and shape accuracy), quality requirements (hardness, layers, color, etc.), automation level.
Online service
We pay great attention to customer service, because the satisfaction of customers is our driving force. You can send e-mail (shenchenjixie@163.com), leave online massage or make a call (+86-13718677871) to contact us. You can feedback any difficulties you met in the process of production and maintenance and leave your valuable opinions and suggestions. We offer life-long remote technical guidance for you.
24/7 online service are provided to make sure customers’ needs being solved in time.
Machine parts
We offer extra machine parts that may fail in one year for free. (You can also choose to upgrade the service and we will offer extra machine parts that may fail in 3-5 years)
For self-made special parts, we provide drawings of them.
For general parts, we will indicate the brand, model and specification in the technical documents.
Equipment maintenance
During the use, you can arrange maintenance personnel to learn the operation instructions and video guidance to better utilize the equipment.
During the warranty period, we provide free replacement service for machine damaging according to the contract. (By default, we do not provide overseas repair services)
